AccuChart, Inc. ("AccuChart," "we," "us," or "our") provides AI-powered clinical documentation, coding, care gap management, revenue cycle, and answering services to healthcare provider organizations, ACOs, and payers. This Privacy Statement explains how we collect, use, and share information gathered through this website (accuchart.ai), and describes your rights with respect to your information.

This Statement covers our public website only. It does not describe how AccuChart processes Protected Health Information (PHI) on behalf of our provider customers — that relationship is governed separately by Business Associate Agreements (BAAs) executed with each customer under HIPAA, and by the terms of our master service agreements. If you are a patient of one of our provider customers, please contact your provider directly regarding your health information; AccuChart does not have a direct relationship with patients and does not respond to individual patient data requests.

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Any subprocessors or vendors we engage to provide our services are contractually obligated to uphold privacy and security standards consistent with this Statement and applicable law, including HIPAA where relevant.

We may update this Privacy Statement periodically without individual notice. Continued use of this site constitutes acceptance of the current version.

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Our Role as a Business Associate

AccuChart acts as a HIPAA Business Associate to the healthcare provider organizations, ACOs, and payers we serve. When we process clinical documentation, transcriptions, coding data, or other PHI on behalf of a customer, that processing is governed by:

• A signed Business Associate Agreement (BAA) with the covered entity

• HIPAA's Privacy, Security, and Breach Notification Rules

• Any additional data protection terms in the applicable service agreement

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This includes PHI processed through AI models and services used in our platform (for clinical note generation, transcription, and coding assistance). AccuChart maintains Business Associate Agreements with the third-party AI infrastructure and model providers used to deliver these services, and PHI is not used by those providers to train models outside the scope of our contracted use.

Nothing in this website Privacy Statement expands, limits, or substitutes for the terms of a customer's BAA, which controls in the event of any conflict.

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Health and Medical Information

Where health or medical information is submitted through this website (for example, in a demo request or contact form), it is treated in accordance with HIPAA and applicable state law where relevant, and is not sold or used for advertising purposes.

The content on this website is general in nature and not a substitute for professional medical or legal advice.

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Information We Collect

Information you provide directly, such as when you request a demo, contact us, or subscribe to updates:

• Name, organization, title

• Business email address and phone number

• Information about your organization (e.g., specialty, EMR platform, size)

• Any other information you choose to submit through a form or email

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We do not collect payment information, patient PHI, or consumer health information through this public website.

Information collected automatically, when you browse the site:

• IP address, browser type, operating system, referring/exit pages

• Date and time of visit, pages viewed, and general usage patterns

• Cookies and similar technologies used to support basic site functionality and understand aggregate usage

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Cookies and IP addresses collected through this site are not directly linked to any individual's personal information beyond what is needed to operate and improve the site.

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How We Use Information

Information collected through this website may be used to:

• Respond to inquiries and demo requests

• Provide and improve our website and public-facing content

• Communicate with prospective and current customers about our products and services

• Understand aggregate website usage to improve content and navigation

• Comply with applicable law and prevent misuse of the site

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Sharing of Information

We do not sell website visitor information. We may share information collected through this site with:

• Service providers who support our website, CRM, and communications (e.g., hosting, email delivery, analytics) under contractual confidentiality obligations

• Third parties as required by law or to protect our legal rights

Third-party vendors are not permitted to use information collected on our behalf for purposes beyond the services they provide to us.

 

Third-Party Links

This site may link to third-party websites not controlled by AccuChart. We are not responsible for the privacy practices or content of those sites. Review their policies before providing any information.

 

Data Security

No transmission over the internet is 100% secure. We use administrative, technical, and physical safeguards designed to protect information submitted through this site, consistent with our obligations as a HIPAA Business Associate for information processed under our customer BAAs.

 

Your Choices

You may opt out of promotional email communications at any time using the unsubscribe link included in those emails, or by contacting us directly at the address below.

 

International Visitors

This site is hosted and operated in the United States. If you access this site from outside the U.S., your information may be transferred to and processed in the United States, which may not offer the same data protection standards as your home jurisdiction.

 

Children's Privacy

This website is intended for business audiences (healthcare provider organizations, ACOs, and payers) and is not directed at or intended to collect information from children under 13.

 

Contact Us

Questions about this Privacy Statement can be directed to:

AccuChart, Inc. Email: info@accuchart.ai Phone: (732) 553-4160 Web: www.accuchart.ai